Store Policies

Payment And Shipping Information:

• Ordering Online with us is safe and secure!

• We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

• We accept all major credit cards as well as secure PayPal payments. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

• Orders (with payment) received by 9 AM Eastern Time will be shipped by the next business day, provided the product is in stock.

• If there is a delay in shipping your order for any reason we will email you immediately with a choice of refund OR expected shipping date.

Free Shipping Policy:

• A nominal $1.00 will be charged for packaging and materials for items shipped free. This is NOT a shipping postage charge.

• Free shipping is being offered ONLY  to any address in USA.

• Free shipping is eligible for orders totalling $99.00 excluding shipping charges.

• This is a limited promotional offer and cannot be combined with any other promotions, offers or discounts.

• This promotion can be withdrawn at any time without prior notice.

• This offer can only be used for a single transaction and multiple or previous orders cannot be combined to achieve the $99.00 requirement.

FavoriteMeds Shipping Policy:

• We carefully inspect all items before we pack them.

• Orders (with payment) received by 9 AM Eastern Time will be shipped by the next business day, provided the product is in stock.

• If there is a delay in shipping your order for any reason we will email you immediately with a choice of refund OR expected shipping date.

• A nominal $1.00 will be charged for packaging and materials for items shipped free. This is NOT a shipping postage charge.

• We ship via US Postal Service to all national as well as international destinations.

• We will upload the tracking number of your shipment to your order as soon as we ship your order.

• We will respond promptly to any inquiries about the status of your shipment and help you track your shipment till it arrives.

• If in the rare instant a shipment is lost in the mail we will work with you to resolve the matter amicably.

• If you need an alternate method of shipping such as FedEx or UPS please contact us for further information.

• Please read the FAQs Page for more information on other questions you may have regarding shipping.

FavoriteMeds offers the following RETURNS POLICY:

1. We stand behind every item we sell. If you are not satisfied with your purchase for any reason, simply return the unused portion (unfortunately we cannot process empty containers as returns) in original packaging with your invoice within 14 days from delivery date for a prompt refund less shipping.

2. Please contact us for authorization before returning product, unauthorized returns will be subject to a 15% restocking fee.

3. Only one opened item of the same product is eligible for return. All others of the same item must be in factory sealed original packaging for a refund.

4. If more than 10 items from the order are returned, a 15% restocking fee will be applied.

5. We cannot process returns after 30 days.

For items damaged in transit:

6. USPS damaged item notice has to be sent to us to claim replacement.

7. The damaged product has to be returned to make the claim.

8. Replacement item will only be sent out after receipt and inspection of the damaged goods.

For wrong shipment received:

9. Claims for wrong shipment received (right product but wrong strength (mg) or wrong product) must be made within 2 days of receipt of shipment.

10. Claims should be supported with two photographs of the shipment received - Photo1: showing label;  Photo2: showing lot # and expiry date.

11. The correct order will be shipped out on receipt and inspection of photographs of wrong shipment.

12. The wrong shipment has to be returned UN-opened and in original condition along with the packing slip and buyer will be charged if the item is not received in original condition.

13. Buyer will be credited first class USPS rate for return shipment after receipt of wrong shipment.

Prices

• Prices are correct at time of publication.

• Errors and omissions are excepted.

• Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 3 working days). It will then be dealt with confidentially, and effectively.

We will respond promptly to all emails concerning any item purchased from our site.