Store Policies

Payment And Shipping Information:

Free Shipping Policy:

FavoriteMeds Shipping Policy:

FavoriteMeds offers the following RETURNS POLICY:

  1. We stand behind every item we sell. If you are not satisfied with your purchase for any reason, simply return the unused portion (unfortunately we cannot process empty containers as returns) in original packaging with your invoice within 14 days from delivery date for a prompt refund less shipping.

  2. Please contact us for authorization before returning product, unauthorized returns will be subject to a 15% restocking fee.

  3. Only one opened item of the same product is eligible for return. All others of the same item must be in factory sealed original packaging for a refund.

  4. If more than 10 items from the order are returned, a 15% restocking fee will be applied.

  5. We cannot process returns after 30 days.

For items damaged in transit:

  1. USPS damaged item notice has to be sent to us to claim replacement.

  2. The damaged product has to be returned to make the claim.

  3. Replacement item will only be sent out after receipt and inspection of the damaged goods.

For wrong shipment received:

  1. Claims for wrong shipment received (right product but wrong strength (mg) or wrong product) must be made within 2 days of receipt of shipment.

  2. Claims should be supported with two photographs of the shipment received - Photo1: showing label;  Photo2: showing lot # and expiry date.

  3. The correct order will be shipped out on receipt and inspection of photographs of wrong shipment.

  4. The wrong shipment has to be returned UN-opened and in original condition along with the packing slip and buyer will be charged if the item is not received in original condition.

  5. Buyer will be credited first class USPS rate for return shipment after receipt of wrong shipment.



If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 3 working days). It will then be dealt with confidentially, and effectively.

We will respond promptly to all emails concerning any item purchased from our site.

It is our obligation to keep each of our buyers satisfied with their transaction.