Frequently Asked Questions


Q: What are your shipping costs?

A: Shipping is based on USPS rates to the contiguous US. You can verify this by entering your zip code into

We also ship any country in the world through USPS international shipping.

You can also choose "Priority" or "Express" shipping and you can view an estimate of shipping costs by viewing your cart.

However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What if I am not happy with what I got?

A: If you are not fully satisfied with our products for any reason you can return it for a FULL refund. Please read our Return Policy for complete details.

Q: What if I did not receive my order?

A: We will work with you to trace your order through the US Postal system and if they confirm that your order is lost you will get back your payment.

Q: What if the product got damaged in the mail?

A: You can return it for a replacement or get your money back. Please read our Return Policy for further details on how to make a damage claim.

Q: What if my order is confiscated or prohibited by my country's customs office?

A: Please check with your country's customs for what is allowed BEFORE  your place your order. We cannot keep a track of what is allowed in different countries of the world and will NOT be responsible if your order is rejected by your customs.

Q: Will you reimburse any customs duty that is added to my order?

A: NO! Any additional customs or import duties charged by your country is YOUR responsibility. Again, please check this BEFORE you place your order.

Q: What if I don't see any immediate results after taking your products?

A: Our products are NOT medicine! They are natural products that are for dietary supplement use only. Although their efficacy is backed by various studies and research there is no guarantee that they will work for everybody. Please consult your healthcare provider to confirm that our product is right for your particular situation before you decide to buy it.

Q: How can I contact you?

A: You can reach us by email, phone or chat.  All information on how to reach us is available on the top right hand side of our home page.

  • E-Mail - Click on the button “Contact” on top of the home page and you will be taken to a page where you can write your message.

  • Phone - You can reach us at 1.855.FAVMEDS (1.855.328.6337)

  • Chat - is only available from 9am - 5pm Eastern time and you can chat with us during that time by clicking on the chat button on top of our home page.

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